Refund policy

Refund Policy

We want you to feel confident buying from Ground State Hub. If something isn't right, here's how returns and refunds work.

Returns You have 30 days from the date you receive your order to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To start a return, contact us at paul@groundstatehub.com with your order number and reason for return. We'll provide instructions on how to send your item back.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges If you'd like to exchange an item for a different size or variant, contact us and we'll arrange it once your original item is returned.

Damaged or Faulty Items If your item arrives damaged or faulty, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you, including return shipping.

Non-Returnable Items Gift cards and any items marked as final sale are not eligible for return or refund.

Late or Missing Refunds If you haven't received a refund after 10 business days of approval, please check with your bank or card provider first, then contact us at paul@groundstatehub.com if the issue isn't resolved.